- Touch Display with built-in camera and scanner
- Receipt Printer
- Cash Drawer
- All-in-one customer-facing mini display with built-in card swap, EMV chip reader, and contactless reader.
- Android Credit Card Reader with built-in printer for on-the-go transactions (optional)
- A router for internet connections.
How To Use POS Machine
Are you looking to organize your business payment system through POS machines but not sure how to use these devices? We know that it is hype that POS machines are complicated and expensive. Being a small business owner, it could be daunting at first to think about this payment system. But you do not need to worry. We have crafted this step-by-step guide on how to use a POS machine in an easy-to-understand and simple way.
From understanding the hardware to the software and traditional and modern systems, we have covered every nitty-gritty detail for you. By the end of this reading, you will realize how simple it is to use a POS machine. So, without further delay, let’s get started.
Type Of Machine
POS stands for point of sale. With time, POS machines have evolved and changed into many shapes, appearances, and technologies. So you will be seeing different kinds of merchant stations at different retail stores. Some stores are still using traditional machines, while others have upgraded to the most advanced setups.
Legacy POS Systems
Traditional machines used the internal built-in software to operate. Their local servers help in processing and storing data internally. They are bulky and costly. But very efficient in large business setups, such as large retail chains.
- Information stored on local servers
- Higher start-up costs
- Require IT teams to set up
- Manual software updates
- Hardware and software may become obsolete with time.
Cloud-based POS Systems
The latest systems have mostly switched to cloud-based or external software. These devices have more flexibility and the option to manage other tasks apart from daily checkout processes, such as inventory, branch, and staff management.
- Information stored on off-site cloud servers
- Less costly to set
- Works on a software-as-a-service model
- Require monthly or yearly subscriptions
- The software is automatically updated
- Remote access for troubleshooting the issues
- Scaleable: companies with multiple locations can use
- Owners can track and analyze day-to-day operations from their mobile phones.
- Supports third-party add-ons
Some stores have also shifted to mini-POS. This tablet-like device is compact, efficient, and user-friendly. Therefore, it depends on what type of machine you have bought or are going to buy. To make you understand the process, we have jotted down the operating process for each type of machine for your ease.
Understanding The Parts
Before we start learning how to operate a POS machine, it is equally important to learn about the parts included in it. Once you are familiar with the name of each part, operating a machine will be easier.
Traditional Machines
Display/Monitor
To display transaction, product, and billing details.
Customer Display
This is a customer-facing screen to show them their shopping details during billing.
Mouse and Keyboard
To enter digits or numbers for billing.
Card Reader
For card swaps and EMV card inserts.
Receipt Printer
There are two printers in use. One is built into the card reader. Another is a separate printer for printing the product purchase list.
Kitchen Printer (Optional)
For restaurant business to keep in the kitchen.
Cash Drawer
For storing cash received from customers during transactions. They usually open electronically upon the completion of billing entries.
Barcode Scanner
To quickly scan product identification and price.
Receipt Paper
Paper is used in the receipt printer to print billing and payment details.
Smart Systems
The latest machines are not spread out in many parts; they are compact and less messy for the checkout countertops. Here are the parts they come with:
Mini-POS Station
This is the most simple merchant station for small retail businesses. All you need is a small table and a mini device with a built-in dip and swap reader, a camera and scanner, and a receipt printer. These devices also have the facility to email or SMS the receipts to customers if they don’t choose to take paper receipts.
Which Pos System Should I Choose?
Selecting the right POS system could be confusing at first, but it is as simple as evaluating your business needs. If you are running a small shop, your tablet with POS apps connected to the card reader is enough to run your shop smoothly.
These card readers usually have Bluetooth and can easily be connected to the tablet or iPad. However, if you have a large retail store, then adding more hardware is always your own choice. This could include a cash drawer, a separate barcode scanner, a tablet stand, printers, etc.
How To Use POS Machine Step-By-Step Guide
Connect Hardware
Once you are familiar with all types and parts of the devices, it’s time to discuss connectivity.
Preparing Router:
- Connect the power cable to the router to turn it on.
- Now, connect the network/internet cable to the router.
Preparing Printer:
- Connect one end of the network cable to the router and the other end to the printer.
- Connect the power cords to the printer for the power supply.
- Attach the drawer cable to the printer.
- Turn on the power button of the printer. The test receipt will print automatically.
Preparing Display:
- For a tablet, connect your tablet to the printer through WiFi.
- If you have a fifteen-inch screen, you can also connect your tablet to the printer with a USB cable for a more reliable connection.
Once all the hardware is set up, make sure to test each component, such as the printer and cash drawer, to ensure they are working properly.
Setting Up The Software
- Turn on your tablet and connect to WiFi.
- If the system is traditional, it will have built-in software. Ensure you have an approved merchant processing account.
- If it's cloud-based, open the POS app on your tablet or download it through Google Play Store. Log in and create a profile. Enter all the necessary information.
- The next step is to customize your application according to your requirements. You can edit the menu, set up the logo, add stock, and more. Don't panic; these applications are user-friendly and easy to set up. All the navigation is self-explanatory.
Setting User Permission:
- In POS, you can create several users. It means that each user has their own dashboard and data. For every user, you can set permission according to their functions.
- You need to enter employee information, such as their names, emails, etc.
Integrate Payment Method
You need an approved merchant account to make your daily payments. Don’t worry; it is as simple as you can think of. We at Poslinksolution provide you with the best payment processing service in town. All you need to do is contact us and tell us your requirements. The rest is our job. Our process is pretty straightforward.
How To Use Credit Card Reader
When it comes to credit card readers, there are two types of readers. One is the traditional keypad card held, and the other is the latest Android card reader. Let’s look at the functions of both separately.
Inserting Paper Roll:
- Pull the cover of the printer on the upper side of the terminal to unlatch it.
- Place the paper roll into the printer compartment. Leave the 2 inches of paper extended beyond the serrated metal tear strip.
- Now close the printer cover gently.
Using A Chip Card:
- Usually, cards are dipped at the front of the terminal.
- Check for the arrow mark on the chip card and insert the card from this side.
Using A Magnetic Cards:
- Hold the card in a position where the card’s black stripe faces down and inward toward the keypad.
- Now, swipe it through the magnetic card reader.
Contactless Payment:
- After entering the payment amount, tap the card on the top portion where the symbol of contactless payment is printed.
How To Use Traditional Card Reader
- There are F2 and F3 buttons that you can use to scroll up and down the menu.
- Select the transaction type and press enter.
- Check and validate the card information, and then press enter.
- Now, enter the amount and press enter.
- The terminal will take a few minutes to connect to the host and process the transaction.
- After processing, the terminal will print the merchant’s copy.
- For the customer’s copy, press F1 for ‘Yes’ and F2 for ‘No’.
How To Use Android Terminal
The method to process payments at Android terminals is straightforward and self-explanatory.
- From the main menu, choose the payment type: debit or credit.
- Now select 'Sale'.
- Enter the amount and press ‘OK.’
- It will confirm the amount again. Press ‘OK’.
- Now, the device will ask you to tap, insert, swipe, or enter your card number.
- Once the card is swapped, dipped, or tapped, the reader will print the merchant’s copy.
How To Use POS Machines As Cashiers
- Enter your username and password to log in.
- Begin a new transaction.
- For restaurants, select foods and drinks from the menu. Input the quantity of the products or orders.
- Once you are done, click to total the amount so that you can proceed with payment.
- For retail stores, scan the products using a barcode reader or enter them manually.
- Choose the payment method, such as cash, credit card, contactless payment, QR code, etc.
- Process the payment through your selected method, such as receiving cash, swiping cards, dipping cards, or scanning. This will print the order receipt.
- Print a receipt for the customer or email it to them if requested.
Take Away
Today's POS systems are smarter than ever. Setting up the system is very easy and takes only a few minutes. Especially for small steps up, having an iPad and a card reader is enough to get started. You don't need any technical resources; you have confidence, and you can save a significant amount of money.
FAQs
Can I use POS without a card?
Yes, you can use POS without a card in the following situations:
- Through digital wallets, i.e., Apple Pay, Google Pay, and other mobile wallets.
- Some POS allow you to pay with virtual cards. These cards were digitally created.
- In some card readers, there is an option to enter the card number to process the payment manually.
Do POS machines need WiFi?
Not all of the machines required WiFi. Traditional machines are standalone devices that do not require WiFi; they are Ethernet-based and require wire connectivity. On the other hand, modern machines are cloud-based, so they require an internet connection to operate.
Can I use my phone as a POS?
Yes, in this smart era, you can utilize your phone for point-of-sale transactions. This can be done through different methods.
- By installing the POS application on your Android phone.
- Today, card readers are easily attached to your phone, allowing you to accept payments through cards.
- You can accept payments through mobile wallet applications such as Apple Pay, Google Pay, and Samsung Pay.
- Some mobile POS solutions allow you to generate QR codes for customers to scan.
William Harrison
William is a consultant providing expertise in business management. He has successfully integrated POS systems into various businesses, demonstrating a passion for improving processes and offering financial advice. With a decade of experience in dealing with POS systems, payment gateways, and ATMs, he is also a passionate writer about finance and accounting.
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